Refund and Cancellation Policy

This policy covers what can be bought on astroanktara.com: Kundli reports, such as the Complete Kundli Report, the full reports of our psychology tests, and tarot passes for our AI tarot reader. Everything else on the site is free.

When you get a full refund

You get a full refund to your original payment method if:

• your Kundli report did not arrive within 2 days of your payment and we cannot deliver it within 24 hours of you telling us
• you paid for a test's full report but it did not appear, and we could not provide it within 24 hours of your message
• the report has a technical problem or a calculation or scoring error that we cannot correct
• you were charged more than once for the same order
• money was deducted but the order did not go through
• you bought a tarot pass and changed your mind before using it: you get a full refund within 7 days of buying it, as long as no AI question has been asked under it
• a tarot pass was not added to your account after payment, or a technical fault on our side stopped you using it, and we could not put it right within 24 hours of your message

Write to [email protected] within 7 days of your purchase, with your order number (it is in your email receipt) or the email address you used.

Other requests

Each Kundli report is prepared for you from the birth details you give, so we cannot normally refund a report because you changed your mind, entered the wrong details or disagree with an astrological reading. If you made a mistake in your birth details, tell us and we will prepare the report again with the correct details free of charge.

A test's full report is delivered instantly, as soon as your payment is confirmed, so we cannot refund it because you changed your mind or disagree with a score.

Once an AI question has been asked under a tarot pass, the pass can't be refunded, in full or in part, except for a technical fault on our side or a double charge, as described above. Questions you didn't use on a day are not refunded. If the AI reader is switched off for a while, or rests for the day because a limit was reached, that alone is not a fault; if it keeps you from using your pass for a long time, write to us and we will extend your pass or refund you fairly.

We read every request and will treat you fairly.

Cancellation

Because your report is prepared for you once you have paid, an order cannot normally be cancelled after payment. A Kundli report is emailed within 2 days of payment, a test's full report is shown at once and a tarot pass starts at once, as described in our delivery policy. An unused tarot pass can still be refunded within 7 days, as above. If a payment fails but money leaves your account, it is usually returned automatically by your bank or by Razorpay within 5 to 7 working days; if not, write to us and we will help.

How refunds are paid

Approved refunds are issued through Razorpay to the method you paid with, usually within 5 to 7 working days. Your bank may take a few more days to show it.

Contact

Questions about a payment or refund? Email [email protected].